Connect
Connect
Encrypted messaging with your provider and joining telehealth appointments.
Send encrypted, private messages to your provider for non-urgent questions.
Step-by-Step Guide
1
Open Messaging
Click 'Messaging' under Connect in the sidebar.
2
Compose a message
Click 'New Message'. Type a subject and your message in the text area.
3
Send
Click 'Send Message'. Your message is encrypted and delivered to your provider.
4
Receive replies
When your provider replies, a red notification badge appears on the Messaging link in the sidebar. Click to read the reply.
Tips
- Messaging is for non-urgent questions only. Response time is typically 1–2 business days.
- For urgent concerns, call the office at (360) 342-6445. For emergencies, call 911 or 988.
- All messages are encrypted end-to-end and HIPAA-compliant. Never share sensitive info by text or regular email.