Requests
Requests
Submit and track medication refill requests and records release authorizations.
Submit medication refill requests and track pending, approved, or declined requests.
Step-by-Step Guide
1
Go to the Medications tab
Click 'Medications' under My Health to find the medication you need refilled.
2
Click 'Request Refill'
Find the medication and click the 'Request Refill' button next to it.
3
Add a note (optional)
Type any relevant information — such as your current pill count, pharmacy location change, or questions about the medication.
4
Submit the request
Click 'Submit Request'. A confirmation message appears.
5
Track the request
Open the 'Refill Requests' tab under Requests in the sidebar. All past and current requests appear here with their status: Pending, Approved, or Declined.
6
Check for a portal message
When your provider acts on the request, you'll receive a message in the Messaging tab.
Tips
- Submit refill requests at least 5–7 business days before you run out of medication.
- Controlled substances (Schedule II, III, IV) cannot be refilled through the portal. Call the office.
- If a request is declined, your provider will include a reason in the portal message.