Welcome
Welcome to Your Client PortalYour care, in one calm place
A friendly tour of the client portal — sign-in, appointments and video visits, secure messaging, medications, your Library, tracking, records, and privacy.
Welcome
Welcome to the Northwest Psychiatry client portal. It's one calm, private place for your care: your visits, your messages with your care team, and the tools you use between appointments. Let's take a short tour of the parts you'll use most.
Signing in
There's no password to remember. On the sign-in page, enter your email address and press 'Send sign-in code'.
We'll email you a six-digit code. Type it in, press 'Verify & sign in', and you're in. If a code hasn't arrived after a minute or two, check your spam folder, or press 'Send a new code'.
Home
You'll land on Home. It shows what needs you today, like your next visit and anything waiting on your To-Do list.
Everything else is in the menu on the left, grouped so it's easy to scan. On a phone, the main sections sit along the bottom, and the rest are under More.
Visits
Appointments shows your upcoming visits. To ask for a new time, press 'Request appointment' and choose from your provider's real openings. Your care team reviews every request, and you'll get an email and a portal notification when it's decided.
Video visits happen right inside the portal. From about thirty minutes before your start time, a 'Join session' button appears on Home and on the Appointments tab. Press it, allow your camera and microphone, and wait for your provider to let you in.
Before your first visit, it's worth a quick check. Press 'Check camera & microphone'. You'll see your camera's picture, watch a meter move as you speak, and you can press 'Play a test sound' to hear your speakers.
Messages
Messages is your secure line to your care team. Write your question, press Send, and replies arrive right here, each one showing who on your care team wrote it. For anything urgent, call the office, and in a crisis, call or text 988.
Library
The Library holds the work you do between visits. Worksheets your provider sends save as you type, so you can stop and pick up later, and you can start your own.
Under Videos, you can watch this tour again, browse the learning library of short videos on medications, diagnoses, and coping skills, and find any video your provider shares with you. Resources holds the handouts and links your provider sends.
Journal & Routines
Your Journal is a private place to write. Entries stay private to you unless you choose to share one with your provider.
Routines help with the everyday: mornings, bedtime, leaving the house. Start from a ready-made routine or build your own. Press Start, and it walks you through one step at a time.
Assessments & Progress
Assessments holds any questionnaire your provider asks you to complete, each with a Start button, and a Daily log for your mood, anxiety, energy, and sleep.
Progress turns what you log into trends you can see over time, and the Wellness snapshot sums it up in plain language, a helpful way to prepare for your next visit.
Documents & forms
Documents & forms is where paperwork lives. A consent waiting for you is under Consents: read it, type your name, and sign.
Need a form completed for work, school, or disability? Under Forms, press 'Request a form'. Once your provider has signed it, you can view it here or download it to your phone or computer.
Settings & privacy
In Settings, choose how we let you know when something needs you: by email, or portal only, with text messages once you've turned them on. Then press 'Save preferences'.
Settings is also where you keep your contact details, pharmacy, and insurance up to date. Sign-in & security shows your recent sign-ins and lets you sign out everywhere, and AI & privacy shows who has viewed your record.
Safety plan
Your Safety plan is always in the menu. Fill in its seven steps in your own words, from warning signs and ways to cope to the people who help, and download or print a copy to keep.
If you're ever in crisis, help stays in reach on every screen. Call or text 988, the Suicide and Crisis Lifeline, any time, day or night. If you're in immediate danger, call 911.
You're all set
That's your portal. If you get stuck, the Help tab answers common questions, and your care team is a message away. We're glad you're here.
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